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Carefound Home Care – Congratulations on an Outstanding Rating!

The Care Quality Commission (CQC) published their latest results on 1st July 2022, which saw a large number of services achieve an Outstanding rating, the first of which is Carefound Home Care.

Please join us in congraulating the team!


About the service

Carefound Home Care is a domiciliary service providing care for people within their own homes. At the time of our inspection there were 13 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received care from staff who were exceptionally kind and caring. There was a strong, visible person-centred culture at this service. Staff cared for people in a way that exceeded expectations. People, relatives and health and social care professionals praised the approach of staff and commented on the positive impact staff had on their and/or other’s lives.

Staff provided care in an individualised way that enabled people to feel respected, appreciated and that their views mattered. Staff used creative ways to ensure people could express their views so that staff and managers at all levels understood their views, preferences, wishes and choices. Respect for privacy and dignity was at the heart of the service’s culture and values. It was embedded in everything that the service and its staff did. An equality, diversity and human rights approach to supporting people’s privacy and dignity was well embedded in the service. People felt staff respected their cultural backgrounds and provided care in a respectful manner.

Staff used innovative and individual ways of involving people and their family and friends in their care and support plans. People felt consulted, empowered, listened to and valued. The provider continually assessed the impact decisions had on people. Changes were made to care records where needed to ensure people continued to receive person-centred care and support that met their current needs. Professionals told us the service was focused on providing person-centred care and support and achieved exceptional results. Our findings throughout this inspection supported this.

Staff have taken innovative steps to meet people’s information and communication needs over and above complying with the Accessible Information Standard. People felt information was provided in a format they could understand. People felt assured that any concerns or complaints would be handled appropriately by staff and management. People’s needs have been considered as part of their end of life care plan and this has taken account of language, communication, ability to understand and capacity when decisions were made.

The service was exceptionally well managed. People, relatives, staff and professionals all commented on the positive approach of the provider and registered manager. There was a clear focus on people achieving positive outcomes from the care provided. There were high levels of staff satisfaction. All staff felt listened too, encouraged to do their best and to aim high and develop their careers. High quality auditing processes were in place that enabled any potential issues with the quality of care and the experiences of people to be addressed, before they had a negative impact. Staff worked in collaboration with other health and social care professionals to identify the early signs of health deterioration. This helped to improve people’s lives and to reduce the impact on local health services.

People received care that kept them safe from harm. Risks to their health and safety were regularly assessed and updated as their care needs reduced or increased. There were enough staff in place to support people safely whilst still encouraging people to do as much for themselves as possible. Recruitment processes were thorough. People’s medicines were managed safely. The provider had ensured people were protected from the risk of the spread of infection. Accidents and incidents were investigated, and actions taken to prevent the risk of recurrence.

People’s care was provided in accordance with best practice guidelines and legislation. Staff were well-trained and received regular supervision of their competency to carry out their role. People were supported to maintain a healthy lifestyle through making wise food choices. Staff worked alongside other health and social care professionals to provide people with high quality, relevant and timely care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

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