Behind every complaint is a story that matters. This honest and reflective session takes a deep dive into the realities of managing complaints and incidents in social care.
Moving beyond policies, the panel will explore how culture, leadership, and compassion influence how concerns are handled. Learn how to create environments where people feel safe to speak up and how feedback can drive meaningful improvement.
This is about progress, not perfection—and having the courage to learn.
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💡 Join The Outstanding Society (OS) for free and be part of the conversation.
