February marks LGBT+ History Month in the UK—a time to celebrate the contributions of LGBTQ+ individuals and reflect on the challenges they still face. In the adult social care sector, fostering an inclusive environment for LGBTQ+ employees and service users is more important than ever, particularly in the face of current funding constraints. At The Outstanding Society’s Out Standing Diversity Forum, we are committed to driving cultural change that truly supports our LGBTQ+ community.
Understanding the Needs of LGBTQ+ Employees and Service Users
To create meaningful change, we must listen to and understand the unique experiences of LGBTQ+ individuals within our organisations. Too often, sexual orientation and gender identity are overlooked in social care settings, leaving many service users with unmet needs. Conducting focus groups and encouraging open conversations can provide valuable insights into the challenges LGBTQ+ individuals face. The Social Care Institute for Excellence (SCIE) highlights that a lack of awareness in this area can lead to inequalities in care, something we must work together to change.
Investing in Inclusive Talent Development
Diversity should be more than a buzzword—it should be reflected in the way we nurture talent. The Out Standing Diversity Forum is dedicated to supporting diverse, socially mobile, and under-represented individuals within the adult social care sector. By identifying high-potential LGBTQ+ employees and providing them with the tools and opportunities they need to succeed, we can create truly inclusive workplaces where everyone feels valued and supported.
Building a Strong Allyship Community
Allyship is a cornerstone of inclusivity. The Out Standing Diversity Forum, in collaboration with Skills for Care, has hosted webinars and shared best practices from across the sector to help organisations foster a culture of support. Educating employees on how to be active allies—not just in words, but in actions—ensures that LGBTQ+ colleagues and service users feel safe, respected, and empowered to be themselves.
Addressing Recruitment Challenges
Recruitment in the adult social care sector is a challenge, but inclusivity can be the key to attracting and retaining the right people. LGBTQ+ individuals often possess high emotional intelligence (EQ), empathy, and resilience—qualities that are essential in social care roles. By making services inclusive and demonstrating a genuine commitment to diversity, organisations can appeal to compassionate, skilled professionals who are perfectly suited to this sector. Implementing inclusive hiring practices, offering mentorship opportunities, and ensuring workplace policies reflect the needs of LGBTQ+ staff will help build a stronger, more representative workforce that benefits everyone.
Supporting LGBTQ+ Residents in Care Homes and Nursing Homes
For service providers, ensuring LGBTQ+ residents feel safe and respected is crucial. The SCIE’s LGBTQ+ Older Adult Social Care Assessment (LOASCA) project provides resources to help improve care for older LGBTQ+ individuals. Simple steps such as implementing inclusive policies, using gender-affirming language, and training staff on LGBTQ+ identities can make a significant difference in the quality of care provided.
A Call to Action
LGBT+ History Month is not just about looking back; it’s about shaping a future where inclusivity is the norm, not an afterthought. By actively listening to LGBTQ+ voices, investing in diverse talent, strengthening allyship, and ensuring that care services are welcoming for all, we can drive real change in the adult social care sector.
At The Outstanding Society’s Out Standing Diversity Forum, we are here to support you on this journey. Let’s work together to create a sector where everyone—regardless of their identity—feels seen, valued, and celebrated.
