AI: Starting small, growing smarter – an introduction to how small changes can unlock big value in social care services

The world of social care is constantly evolving, and one of the most exciting opportunities right now is the use of artificial intelligence (AI) to improve the way services are delivered. But with such a big topic, it can feel overwhelming to know where to start. That’s exactly why Skills for Care and The Outstanding Society came together for a thought-provoking joint webinar:

“AI: Starting small, growing smarter – an introduction to how small changes can unlock big value in social care services.”

Meet the Presenters

The session was led by a panel of sector experts who brought unique perspectives and real-world insights:

  • Rob Hargreaves -Central Engagement Lead, Skills for Care

  • Ruth French – Director of Policy & Regulation, The Outstanding Society

  • James Rycroft – Director of Specialist Dementia Services, The Outstanding Society

  • Katie Thorn – Digital Project Lead, The Digital Care Hub

Why This Matters

AI isn’t about replacing people – it’s about supporting them. From streamlining admin tasks to spotting trends that can improve care planning, small changes can make a huge difference to staff, providers, and those receiving care.

This webinar explored:

  • What AI means in the context of social care.

  • How to take the first steps without being overwhelmed.

  • Real-life examples of AI already making a difference.

  • The importance of a “starting small” mindset to build confidence and capacity.

Watch the Recording

Whether you’re a registered manager, provider, or simply curious about the future of social care, this recording will give you practical ideas and reassurance that AI is not about big leaps, but small, manageable steps that add up to smarter working.

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