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18th January 2024Unlocking Excellence Exploring examples of Outstanding practice against the quality statements. We are joined by guests from both the CQC and Skills for Care.


15th December 2022Update – The VIVALDI Care Home ProjectProf. Laura Shallcross MBE – Chief Investigator for the VIVALDI study,
UCL Institute of Health Informatics.
Zoe Fry – Director The Outstanding Society.
Prof. Ruth Endacott – Director of Nursing & Midwifery for the National Institute for
Health & Care Research
17th November 2022Preparing for a new era of inspectionSophie Hargan, CQC Inspection Manager
Melissa Boulton, CQC Inspector
Rob Hargreaves, Skills for Care Information Service Manager

To access slides used in the Conference please visit our app. Click Here to download
21st July 2022Rentention & Recruitment
including Overseas recruitment
Amanda Ashworth, Skills for Care Project Manager Capacity and Transformation
Linda Everet NMC Assistant Director, Registrations & Revalidation.
Lucy Muchina RCN Regional Director, South West. Lucy was an international recruit.
Neil Eastwood Founder & CEO Care Friends, author of Saving Social Care
James Sage RWK Goodman Partner HR & Employment Law
16th June 2022Celebrating Nursing in Social CareAndrea Sutcliffe CBE, NMC Chief Executive and Registrar
Professor Deborah Sturdy OBE, DHSC Chief Nurse for Adult Social Care
Patricia Marquis, RCN Director of England
Lucy Gillespie, Nursing Lead, Skills for Care
Linda Sanderson, Head of Practice Education University of Huddersfield
19th May 2022No virtual conference.The Outstanding Society accepted an invitation to attend the Residential & Home Care Show at ExCeL London to be key note speakers. (Click Here to listen to the podcast)It was also an opportunity to meet and talk to so many inspiring social care colleagues on our stand.
21st April 2022Using complaints as a way to improve.Donna Campbell, Assistant Ombudsman, Local Government & Social Care Ombudsman
Rob Hargreaves, Skills for Care Information Service Manager
Mei-Ling Huang – RWK Goodman Partner Partner Dispute Resolution
17th March 20222022 is the year where we adjust to our new reality
and not let it hinder what
we are best at – our innovative spirit, our
ability to provide brilliant
care and our capacity to showcase the best of what we do.
The Outstanding Society Directors:
James Rycroft
Samantha Crawley
Russell Leese
Ruth French
Sanjay Dhrona
Zoe Fry
17th February 2022Digital Social Care 2022
& Mandatory Requirements
Katie Thorn, Digital Social Care
Claire Smout, Skills for Care
Jeremy Baldwin, Nourish
Simon Ayres, Wightman & Parrish
20th Janaury 2022Click HereProfessor Deborah Sturdy OBE, DHSC Chief Nurse for Adult Social Care
Jenni Mack, The Care Workers Charity
Rob Hargreaves, Skills for Care Information Service Manager

Returning Outstanding Society Director
James Rycroft

New Outstanding Society Directors
Samantha Crawley
Ruth French
Sanjay Dhrona


18th November 2021Professor Deborah Sturdy OBE, DHSC Chief Nurse for Adult Social Care.
Professor Martin Green OBE, Chief Executive of Care England.
21st October 2021Oonagh Smyth, CEO Skills for Care.
Rob Hargreaves, Information Service Manager Skills for Care.
Juliet Green, Project Manager Skills for Care.
Natalie Scarimbolo, Lead for RM Engagement Skills for Care.
17th September 2021Jeanette Blackburn, Regulatory Policy Manager CQC.
Alison Murray, Head of Inspection (London) & Lead for Demntia Care CQC
19th August 2021Avnish Goyal, Chair, Care England
Sanjay Dhrona , Director, The Close Care Home.
Ruth French, Director Stow Healthcare
8th July 2021Annthea Corry, Key Account Manager Apetito
17th June 2021Professor Martin Green OBE, Chief Executive of Care England.
David Conlan, Senior tax consultant Galloways Accountants.
Rob Hargreaves, Information Service Manager Skills for Care.
20th May 2021Simon Bentley, Phoenix Specialist Risk Solutions.
Jo Tuck, West Sussex Care Watch.
Mike Slator, Lead Clinical Pharmacist.
Bryson Gifford, Kingswood Court Nursing Homes.
22nd April 2021Rob Hargreaves, Information Service Manager Skills for Care.
Annthea Corry, Key Account Manager Apetito
Simon Bentley, Phoenix Specialist Risk Solutions.


16th November 2023Winter WellbeingA Panel of Positivity to help your team to thrive – not just survive this winter.
Evidencing key strategies and well-being outcomes to retain your team and satisfy the regulator (CQC).
21st September 2023Teach them well
and let them lead the way..
Let’s explore the elements that render training innovative and how these can be substantiated by the COC 
17th August 2023Change CQC inspection outcomes.Fair challenge through evidence
The Directors reflect on their experiences of challenging inspection outcomes and share ideas and strategies to ensure their service received the rating it deserved through evidence.
20th July 2023The Inspector Calls

The CQC plays a vital role in ensuring the quality and safety of our services.

By preparing yourselves, understanding the CQC process, and working collaboratively, you can confidently welcome the CQC inspector and showcase your commitment to delivering outstanding care. Let’s explore what you need to do to plan to excel in your inspection as a team.

Jenny Pattinson is the CEO of Nightingale Hammerson, a Charity that provides Residential, Nursing, Dementia and end of life care to over 250 people across their two Nursing Homes in London. With 15 years’ leadership experience in Adult Social Care, 11 of which were at a senior level with the Care Quality Commission (CQC), the Health and Social Care Regulator, Jenny is passionate about ensuring every person living in Care Homes experience the best quality of life possible. Jenny represents Nightingale Hammerson on the Board of Care England.

Jenny is also an elected Councillor and Cabinet Member at Watford Borough Council, responsible for the Housing and Well-being Portfolio. She chairs the steering group for Dementia Friendly Watford, the Health and Well-Being Forum. Jenny sits on the boards of Watford Citizens Advice Bureau and Watford Community Housing and is Co-Chair of Governors at her local infant school.

18th May 2023The Nurse Factor – Superstars of our SectorThe Directors of the Outstanding Society were joined by Heather Connell – RGN Vida Healthcare, Karen Roberts – Group Head of Health & Clinical Governance at Lifeways Group and Caron Sanders-Crook – Operations Manager Canford Healthcare, Phillip Cartwright-Hughes – RN Vida Healthcare, Barbara Johnson – Director of Nursing at Risedale Care Home, Abbe Walton – 4th Year Masters Student Vida Healthcare & Maryna Godwin – Student Nurse Vida Healthcare. 
April 2023 No meeting as The OS attended The Residential & Home Care Show at ExCel London 
March 2023 No meeting took place as the Directors attended the Care England Conference. 
16th February 2023Can Care Be Cool?The Directors of the Outstanding Society were joined by Oonagh Smyth, CEO Skills for Care and Fiona Murphy Head of Culture & Diversity Skills for Care.Download
19th January 20232023 The Year For Social CareThe Directors of the Outstanding Society were joined by
Professor Martin Green OBE, Chief Executive of Care England.

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