Thank you to everyone who was able to attend this months virtual meeting.

Please find the recording below.

Below are the links that were shared in the chat.

CQC Guidance on Regulation 16: Receiving and acting on complaints

Skills for Care – Learning from events digital module

Skills for Care – GO Online: Inspection toolkit Concerns & Complaints

Skills for Care – Managing complaints – practical tips in effectively responding to feedback

Local Government Ombudsman – Training Website

Healthwatch – Website

                We are extremely pleased to confirm the following speakers:-

                •             Andrea Sutcliffe CBE – Chief Executive & Registrar of the NMC

                •             Professor Deborah Sturdy OBE – Chief Nurse for Social Care

                •             Pat Cullen – General Secretary & Chief Executive of the RCN.

Click Here to register