Tyne Grange is a care home providing personal and nursing care to up to a maximum of 22 people. The service provides support to younger and older people, including people with enduring mental health or physical needs. At the time of our inspection there were 22 people using the service.
People’s experience of using this service and what we found
Tyne Grange was exceptionally well led. The provider’s vision and values were truly person-centred to make sure people were at the heart of the service. This vision was driven by the exceptional leadership of the registered manager.
The staff team supported some people with complex needs. There was clear evidence of collaborative working and excellent communication with other professionals to help meet people’s needs and maintain their placement wherever possible. A professional commented, “In my experience, people appear to benefit from the input provided by Tyne Grange staff, which seems very holistic and person-centred.”
Everyone complimented and highly praised the staff team and gave examples of the outstanding care that was delivered. People were encouraged and supported to lead as fulfilled a life as possible. They were supported to follow their dreams and aspirations. There were several examples where staff had really gone the extra mile and supported people in different aspects of their lives. A person told us, “Staff are really, really good and attentive. Tyne Grange is the best home I’ve been in.”
The service was flexible and adapted to people’s changing needs and wishes and promoted their independence. Care was completely centred and tailored to each individual. Risk assessments were in place and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks, including positive risk taking. A person told us, “Staff are amazing, they always listen to me and support me.”
There was a very strong and effective governance system in place. People, relatives and staff were very confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development. Strong processes were in place to manage and respond to complaints and concerns.
People’s diversity as unique individuals with their own needs was well-respected by staff. The staff team knew people extremely well and provided support discreetly and with compassion. People’s privacy was respected, and people were supported to maintain contact with relatives and friends.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staffing capacity was sufficient and staff deployment was effective to ensure people’s needs were met in a safe, timely and consistent way. Systems were in place for people to receive their medicines in a safe way.
Staff were encouraged to continue their professional development in order to progress and provide the best outcomes for people. Staff demonstrated that they really understood the importance and benefits of providing person-centred care. The service was following safe infection prevention and control procedures to keep people safe.