Please join us in celebrating another Outstanding rating awarded in July by the CQC.
About the service
The Technology Centre is a domiciliary care service offering support to people within their own homes and also within supported living accommodation. They were supporting 18 people at the time of our inspection.
People’s experience of using this service and what we found
The provider and registered manager showed immense passion for their roles and people were placed at the heart of the service. Everyone involved in the running of the service was passionate about delivering care that was person-centred and which gave people a meaningful life. The management and staff teams supported people to have the maximum possible choice and control to be independent and they had control over their own lives. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People had a choice about their living environment and were able and encouraged to personalise their rooms. Comments from people included; “I love my flat, I have it exactly as I want it” and “I feel safe in my flat. I chose matching bed covers and curtains which I really like.” Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcomes.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. One person told us they had been involved in their care plan. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives. Comments from people included; “I love going to the disco and I am going later today. I meet my friends there” and “I like to do different activities every day and staff support me to do this. I go to the gym, I go to college and go to boxing class. This is important to me.”
It was evident the values held by staff had been cascaded down from the provider and registered manager who showed great passion for making a difference to people’s lives. There was a strong emphasis on people being empowered to be involved in the running of the service. People led inclusive and empowered lives because of the ethos, attitudes and behaviours of the management and staff. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff placed people’s wishes, needs and rights at the heart of everything they did. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.