The Outstanding Society welcomes any Outstanding rated provider to contribute to the Society’s main goal of sharing best practice and to support others to maintain/achieve an Outstanding rating.

Castleford House

Ben Miller

Registered Manager & Registered Mental Health Nurse Castleford House Nursing Home

01291 629929


Castleford House Nursing Home, part of the Milkwood Care group, is an Outstanding-rated nursing home in Chepstow.

Castleford House specialises primarily in dementia care, but cares for people with a variety of conditions. We take a risk-positive approach to caring for people, seeking to enable everyone to reach their potential, no matter what. We aim to show people that nursing homes do not need to be “the last stop”, but just another exciting journey. 

We are extensive and thorough in our recruitment, induction, training and supervision practices, empowering the team to innovate and develop and work to their fullest potential and enabling them to progress not just at Castleford House but in future careers by becoming management in other locations or going to university to become nurses, social workers, paramedics, occupational therapists and more.

Castleford House is currently creating and utilising training or development programs that will benefit not just the team and people living at the home, but other care settings if they wish to learn from us.

Our lifestyles and activity program provides enrichment and stimulation. Most of what we do is subtle but meaningful and empowering, promoting choice and enhancing people’s esteem and wellbeing.

Registered Manager Ben Miller is a Registered Mental Health Nurse who has worked at Castleford since October 2006, leaving briefly to complete his degree 2011-2013. Ben has worked his way from care assistant to nurse to deputy manager to finally becoming Registered Manager in June 2016. His first CQC inspection was in September 2016, achieving “Good” across all areas and then again in April 2019, achieving overall “Outstanding”. In 2019 the Castleford House management team were nominated for Caring UK’s “Management Team of the Year” award.”

The Close Care Home

Sanjay Dhrona
Managing Director
The Close Care Home
+44 (0) 1865 407 343 

The Close Care Home – an award-winning nursing home where we consciously strive to deliver the defining principles of our core values; enriched with unparalleled luxurious surroundings and our considered, exceptional standard of specialist, individual care for each of our residents.

We value the close relationships we develop with each of our residents, with an inherent instinct and dedication to make a positive impact in each of our residents’ wellbeing. Our highly trained staff are conscientious and passionate, ensuring everyone is cared for and considered as the individual you are.

We openly share best practice and are inspired by our social care peers, and are proud to be a diverse and inclusive care home. 

Stow Healthcare Group

Roger Catchpole

Managing Director

Ruth French

Operations Manager

Stow Healthcare is the group that doesn’t slow down and doesn’t stop innovating.  Ruth French and Roger Catchpole have taken a start up company to a four times national care group award winner in just a decade.  Now comprising six homes, Stow Healthcare has a reputation as a ‘disrupter’ in the industry, acquiring homes with the most difficult history and poorest rating, and driving them forward to CQC ‘outstanding’ rated homes.

We simply aim to be the best quality care providers in the region.  It is one thing to create a new home from scratch; it is quite another to turn around the failure of others, win over staff, gain trust from residents and families, and have the courage to try and make a success of a home with a troubled reputation. 

We have broad experience, including operating a COVID Designated Setting and we have also developed a new concept in Memory Care with a Montessori-focussed dementia care setting.  Our focus on training benefits all our staff and those they care for – we have developed innovative in house programmes for Care Home Assistant Practitioners and Memory Centre Homemakers, and support Nursing Associates as well as preceptee nurses in our organisation.

Vida Healthcare

James Rycroft
Managing Director

Vida Healthcare design, develop and then operate specialist dementia care homes. We know that good building design focused on the various needs of people living with dementia can have a direct and positive impact on lifestyle and wellbeing.

However without a committed and well trained workforce our service cannot exist which is why our Vida Academy offers bespoke training programmes for all staff which allows them to be the specialists our residents require and offers the opportunity and security of a meaningful career in social care.

Our ethos of care is the foundation of our operation which truly focuses on the individual and quite simply relies on kindness and empathy and this is not just towards residents and their families but to each other.

Meet the Team