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Congratulations to The Care Partnership(South West)

The CQC published their latest ratings on the 1st of June and the first of the Social Care Services to achieve an Outstanding rating is The Care Partnership, who provide Homecare & Supported living services.

Here is what the CQC said in summary.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

The Care Partnership is a domiciliary care agency providing personal care to people with a learning disability and autistic people. At the time of the inspection they were providing bespoke 24-hour packages of care and support to seven people. The service specialised in supporting people with complex emotional, social and communication needs.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the principles of right support, right care, right culture.

Right Support

People were supported to have maximum possible choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff to be involved in all decisions about their care and support. Staff used communication methods which were personal to the individual to enable them to express themselves. Family members continued to feel fully involved.

People received very personalised care and support which was completely built around their needs and preferences. People had their own small staff teams who they knew and trusted. Shift patterns were built around each person’s needs and wishes.

Staff were highly trained and worked with people to reduce periods of distress. People were relaxed with the staff who supported them. Family members praised the staff skills in providing a calm and relaxing atmosphere for people.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Staff worked with other professionals to avoid people taking unnecessary medicines.

People were supported by staff to pursue their interests and take on new challenges to enhance their quality of life. Photographs and feedback demonstrated that people led very active and social lives and were able to try new things that interested them.

Staff supported people to achieve their aspirations and goals. People had opportunities to meet with staff to plan how goals would be achieved.

One family member told us, “They are now doing things I never dreamt they would. All thanks to their care.”

Right Care

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Staff were exceptional at understanding and responding to their individual needs. Family members reported to us that people were happier and more settled since The Care Partnership had been providing care and support.

People were kept safe from avoidable harm because the service had a clear policy to support staff to recognise and report abuse or poor care. Staff spoken with said they would be confident to report any concerns about possible abuse or poor practice. Relatives had no concerns about people’s safety.

People who had individual ways of communicating, using body language, sounds, signs and pictures interacted comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them.

People’s care and support plans were extremely personalised. They reflected people’s needs and preferences and this enhanced their wellbeing and enjoyment of life. Staff had an excellent understanding of people’s needs and were flexible to enable them to meet changing needs and wishes.

People received care that was focused on their quality of life and followed best practice. There was ongoing training and supervision for staff to make sure practice always followed best practice guidelines.

People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.

Right Culture

People were supported by a management team who worked hard to promote a culture where people were valued and respected as individuals. This culture enabled people to develop and flourish. Staff spoken with were committed to the values of the organisation.

The culture and practice of the organisation achieved extremely positive outcomes for people. These had included reductions in medicines and reduction in the number of staff needed to keep them safe. It resulted in people being happier and more content which enabled them to access more social situations and therefore more fulfilling lives.

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their specific needs.

Staff knew and understood people extremely well and were responsive, supporting their aspirations to live a quality life of their choosing. Everyone was cared for and valued as the individual they were. All care was totally tailored to their individual needs.

People and those important to them were involved in planning their care. Family members told us they were fully involved in their loved ones lives and felt that the organisation was extremely transparent and approachable.

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