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Congratulations to Right at Home (Ipswich, Woodbridge and Felixstowe)

The next provider to receive an Outstanding rating from the CQC in June is Right at Home.

Very well done to Mrs Claire Joy Percy (Registered Manager and Nominated Individual) and the team at Right at Home.

The CQC summarised their findings below.

About the service

Right at Home Ipswich, Woodbridge and Felixstowe is a domiciliary care service which provides personal care to adults living in their own homes. There were 11 people being supported with the regulated activity of personal care at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were at the very heart of the service and the focus was on delivering first-class care. The provider’s philosophy and values were shared across the staff team and embedded as part of the induction and ongoing training processes.

The provider and staff team were highly passionate about providing high quality care tailored to people’s individual needs and preferences. People were cared for by a consistent team of well trained and competent care staff who knew them very well.

People were supported by exceptionally caring staff that respected their privacy and dignity very well and understood how to support them to maximise their independence.

The service was extremely well managed, and people and their relatives consistently praised the passion and drive of the provider and their motivation to provide an exceptional service. People, their relatives and staff consistently told us they would positively recommend the service to other people and had already done so in many cases.

Managers and care staff understood their roles in recognising and responding to abuse. Risks were assessed and managed safely. People received their medication as prescribed and there were sufficient staff available to keep them safe and ensure their needs were met. Staff adhered to infection prevention and control procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

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