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Congratulations to Partners in Care Yorkshire!

Very well done to everyone at Partners in Care Yorkshire for their Outstanding rating published in January!

Here is what the CQC said in summary.

About the service

Partners In Care Yorkshire is a domiciliary care service providing care and support to people with a range of support needs living in their own homes. There were 26 people being supported with personal care at the time of our inspection.

People’s experience of using this service and what we found

People received an extremely caring service from staff who were very motivated to deliver a highly compassionate, high-quality service. People were at the heart of the service, which was reflected by the management and resulted in positive outcomes. Care staff were very sensitive to people’s needs and treated them with the upmost dignity and respect. Staff built positive, trusting relationships with the people they cared for and were also very sensitive to the needs of the whole family.

Positive partnerships had been developed with other professionals which resulted in seamless transitions for people.

People had a comprehensive person-centred care plan with information about their needs and preferences.

Staff were extremely responsive to changes in people’s needs and adapted their support accordingly.

People received support to access social and leisure opportunities and to pursue their hobbies. The provider had been proactive in matching people to staff with similar interests, which resulted in positive outcomes, including increased independence.

Staff provided compassionate end of life care. They built positive relationships with specialist services to access advice, practical support and keep up to date with best practice.

People, relatives, staff and professionals were all consistently complimentary of the registered manager and their commitment to running a quality service with people at its heart. Their values and work ethos, enabled staff to deliver an exceptionally caring and responsive service.

There were enough staff to provide a consistent, reliable service. People received care from staff who were well trained and knowledgeable. Staff assessed and mitigated risks to people’s safety and wellbeing.

People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff sought people’s consent and were very respectful of people’s choices and wishes.

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