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Congratulations to Coldwells House Care Home

Please join us in celebrating more Outstanding ratings, which were awarded in March.

Here is what the CQC summary said. Click here to download the full report.

About the service
Coldwells House is a residential care home providing accommodation for persons who require nursing or
personal care to up to 41 people. The service provides support to older people, some of whom may live with dementia, mental health support needs or physical disabilities. At the time of our inspection there were 38 people using the service.

People’s experience of using this service and what we found
People’s lives continued to be enriched because staff ensured they understood what mattered to them and supported them as they wished.

Relatives were extremely complimentary about the way their family members care was planned and
provided. Relatives consistently told us the actions taken by staff promoted their family member’s physical health and mental well-being, because staff celebrated them as individuals.

People were empowered by staff to do a wide range of interesting things such as participating in choirs,
gentle exercise, practice their faith and to keep in touch with others who were important to them. Peoples
individual communication and support needs were sensitively supported by staff, so their opportunities to
enjoy life were maximised.

People were supported at the end of their lives in ways which reflected their choices and wishes. Relatives
told us the level of dedication and support from staff at this key stage in their family member’s lives had had a profoundly positive impact on their family members and them.

People had built extremely trusting and caring bonds with the staff who supported them. This gave people the confidence to ask for support when they wanted it. Relatives highlighted these bonds had a very positive impact on their family member’s wellbeing. Staff ensured they promoted people’s rights to dignity, privacy and independence.

The culture at the home encouraged and nurtured people. Relatives told us the way the home was run
meant their family members received exceptional care.

Suggestions made by people, relatives and other professionals were listened to and used to inform how the home was developed. Staff were positive about working at the home and told us they were well supported by an approachable management team. The registered manager and provider were committed to ensuring opportunities were taken for driving improvements at the home. This included acquiring quality accreditation based on best practice standards which promoted exceptional care.

People were involved in decision’s about how they preferred their safety to be managed. Staff understood
risks people experienced and took action to help them to stay as safe as possible. Regular checks were made on the environment to ensure the risk of infections were reduced. This included appropriate use of
PPE by visitors and staff.

Recruitment checks were undertaken on the suitability of staff before they were
allowed to work with people.

Peoples needs were assessed and regularly reviewed. Staff worked with other health and social care
professionals so people’s physical and mental health needs would be promoted. Relatives told us staff were skilled at assisting their family members and promoting their rights.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The premises was used in ways which supported people to orientate round the home and promote their

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