The final organisation to receive an Outstanding rating in June from the CQC is Butterfields Community Care.
Very well done to Mr Michael John Durrant (Registered Manager), Mr Jon Redrup (Nominated Individual) and the team at Butterfields.
Below is what the CQC summarised.
About the service
Butterfields Community Care is a domiciliary care agency, which specialises in providing end of life care services for people in their own homes across Somerset. At the time of our inspection the service was supporting 54 people.
People are referred to Butterfields Community Care by Somerset Continuing Health Care (CHC) team following an assessment of their end of life needs. The service provides multiple day time visits and night sitting services, according to people’s changing needs.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. All those currently using the service were receiving support with personal care.
People’s experience of using this service and what we found
The service was distinctive and innovative as it provided specialist end of life care to people living at home, who wanted to remain at home. People could be confident that at the end of their lives they would receive high quality compassionate care from skilled staff.
The service was planned and provided care in a way that met the needs of local people and the communities served. Commissioners of this service told us, “Butterfields have provided day and night care for our patients under the NHS Continuing Healthcare fast track funding for quite a while now. The agency has made some vast improvements and are dedicated to caring for end of life patients in Somerset. I truly believe that without the services of Butterfields there would be a significant unmet need for end of life care across Somerset”.
Care and support were tailored around people’s individual needs and preferences. People described an end of life service which was adaptable and flexible.
Feedback about this service was unanimously positive. The care and support provided to people and their families often exceeded expectations. Everyone we spoke with described staff as exceptionally kind, caring and very compassionate.
People were valued and as a result they felt very well cared for. Comments from relatives included, “I would like to express my sincere and grateful thanks to the Butterfield carers; their kindness and dedication to caring was absolutely wonderful” and “You could tell they really cared it wasn’t just a job to them”.
Staff felt equally respected and valued by the directors and senior management team. The provider was passionate about ensuring that they suitably rewarded staff employed at the service for their continuous contribution. All responses from staff were positive about their working environment. Staff displayed a high level of commitment and motivation for their role. All staff responding with feedback told us how much they loved their job and that it was a privilege to provide care at such an important time for people.
The provider promoted a positive culture that was person-centred, open, and inclusive. They had a clear vision for the service to make people’s experience of end of life care the best it could possibly be. It was clear staff also shared that vision.
The service worked in partnership with health and social care commissioners to develop services in response to the changing needs of local people. One professional said, “Butterfields are the most proactive agency I know”.
People were protected from the risk of abuse because the provider was committed to ensuring people felt safe when receiving the service. The registered manager and staff team were very responsive to changing situations, especially where a person had been identified as being at risk. Risks to people’s health, safety and well-being were assessed, and measures were in place to reduce the risks.
The provider minimised risks to people by making sure only suitable staff were employed. Staff were deployed effectively to ensure people received the care and support they required.
People were safely supported with their medicines. Staff received training in medication administration and competency assessments were completed to ensure practice was safe.
The provider had arrangements to ensure people were protected by the prevention and control of infection. Infection prevention and control policies kept people safe and staff had received training in infection prevention and control.
People’s needs had been assessed and documented. People received effective care and support from staff who had the skills and knowledge to meet their needs as staff received the necessary training to be able to work safely and effectively. Staff worked closely with social and healthcare professionals as well as other organisations to ensure people received a coordinated service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.