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Congratulations to Brooke House.

The 2nd organisation to receive an Outstanding rating in the CQC’s June ratings publication was Brooke House, part of Prestwick Care.

Well done to Mrs Andrea Blades (Registered Manager), Mr Devinder Mohan Malhotra (Nominated Individual) and the entire team at Brooke House for retaining their Outstanding rating.

The CQC summarised their inspection below:

About the service

Brooke House is a residential care home providing nursing and personal care to up to 50 people. The service provides support to older people, some of whom are living with dementia-related conditions. At the time of our inspection there were 34 people using the service.

People’s experience of using this service and what we found

Brooke House continued to be outstanding in the way it was managed by the provider. Relatives said the management and staff had gone “above and beyond during the pandemic” and described the service as “superb” and “superior”.

The service continued to work in exceptionally collaboratively ways with other care services for the benefit of people and the wider community. Care professionals commended the dedicated leadership and knowledge of both management and staff to provide a “higher standard of care”.

The provider promoted a strong ethos of personalised care and an exceptionally positive culture. The management team was extremely committed and offered a high level of support to staff and relatives. Staff fully valued the people they supported and put them at the very centre of the service. The management team used a range of robust audits to monitor and review the quality of the service and continuously improve the outcomes for people.

The service was safe. Staff knew how to report any concerns and said these would be acted upon. Medicines were managed in a safe way. Safe infection control and prevention practices were followed. People and staff had regular testing for COVID-19. Staff received training in the appropriate use of PPE.

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