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Congratulations Sandra and the Team at Nightingale Lodge

We would like to congratulate Sandra and her team for their recent inspection report. Their inspection was part of a random selection of services rated Good and Outstanding to test the reliability of CQC’s new monitoring approach.

https://www.blackswan.co.uk/our-homes/nightingale-lodge-care-home

Here are some of the comments from the Outstanding Inspection Report and a link to the full report which was a pleasure to read.

‘Nightingale Lodge continued to provide an outstanding service, delivered by a highly skilled, motivated and very caring workforce, led by an exceptional registered manager. People and their relatives shared the highest praise in describing how they were supported, for example, “The care of my [family member] has been exemplary”. One person said, “The staff are extremely kind and accommodating. Nothing is too much trouble.”

The registered manager fostered at the heart of Nightingale Lodge a very strong ethos of individualised care. This was the cornerstone of their practice and was the continued inspiration for the staff and service.’

‘Support of the staff team was paramount to the registered manager, particularly during the COVID-19 pandemic when they had been asked to put themselves at risk. She said she, “Can only praise the whole team – they are exceptional.” The registered manager and management team had gone over and above in the support they had shown staff with examples given which had led to staff developing an unfaltering loyalty and dedication. The staff team worked as one to provide high quality, personalised care to the people living in the service, supporting each other to attain the best possible results.’

https://www.cqc.org.uk/location/1-121489582

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