A huge congratulations to all the team at Bowfell House for their recent CQC inspection achieving Outstanding in 4 out of 5 of the KLOE’s. The inspection report was a delight to read, the team should be so proud.
Here is what the inspector had to say about this amazing home:
“People were at the heart of the service; receiving outstanding care that was personalised to them, taking account of their individual needs and wishes. Without exception people, relatives and professionals were full of praise about Bowfell House and the whole staff team. Bowfell House was exceptionally well led and this was consistently echoed by people and staff we spoke with. There was dynamic and effective leadership within the service. The family-run service was well- organised with an open and transparent culture at the fore. Morale in the service was extremely high; with staff proud to work at Bowfell House and remarkably motivated and enthusiastic about delivering high quality care”
“The service was dedicated to ensuring continuous quality improvement to make a real difference for ‘Bowfellians’, people living at Bowfell House, their friends and family members.”
“People and relatives shared numerous examples of how compassionate and dedicated staff repeatedly went the extra mile to ensure they were satisfied with all aspects of their care and achieved positive outcomes”
“Distinctive leadership at location and provider level had achieved a service that was outstandingly effective, caring and responsive. The registered manager led by example and was passionate and committed to ensuring people received tailored care to meet their diverse needs.”