A special note to our next service who achieved Outstanding in every KLoE!
About the service
Clifton Court is a residential service for people with acquired brain injury. The service accommodates up to seven people. At the time of the inspection, six people were using the service. The home comprises seven self-contained flats each with their own bathroom and kitchenette, as well as a larger communal kitchen and dining room, a shared lounge and a therapy gym.
People’s experience of using this service and what we found
At this inspection we found overwhelming evidence that demonstrated people received outstanding caring, kind and positive support. This was due to excellent leadership from the registered provider and registered manager as well as a strong, well trained team of staff. Everyone we spoke with provided exceptional feedback about how caring, professional and supportive the staff were and so often went the extra mile to ensure people were happy and felt well cared for.
The atmosphere throughout Clifton Court was exceptionally positive, welcoming and homely. Feedback from people who used the service, their relatives and staff was consistently very positive and the management at the home exceeded people’s expectations. People, relatives and professionals were also full of praise for staff. We saw people were very relaxed and confident in the company of staff throughout our visits.
People received a consistently high standard of care because staff and management put people first and at the heart of the service, while continuously looking for new ways to improve their care and quality of life. Care was personalised and met individual needs. Staff knew people very well, cared about them and understood their care and support needs as well as the risks people faced. Staff were motivated to support people to live full lives.
There was a very strong emphasis on the provision of activities that were meaningful and therapeutic to the people living in the home. People told us they were happy with how they spent their time. Staff told us how they believed that being fulfilled and focused promoted people’s wellbeing.
People had support from safely recruited and appropriately trained staff. Staff also understood their role and responsibilities to protect people from abuse. Staff and the senior management team advocated for people to promote their safety and human rights.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received their medicines when they were needed and in ways that suited them. There were systems in place to check that medicines were administered correctly and safely.
The registered manager was very proactive in encouraging staff to look at how they could improve people’s health and wellbeing and to look at innovative ways to do this. People were supported to maintain their health and told us they had access to healthcare any time they wished. People’s nutritional and hydration needs were being individually met with bespoke menus for people.
People and staff were proud of the home and its facilities. The home was well equipped, and staff said that if ever the need for equipment was identified all they had to do was report this to the registered manager and it was provided. Staff understood the importance of infection control. The home was clean and well maintained throughout.
The service recorded and analysed accidents and near misses to understand what had happened, identify trends, and help prevent them happening again.
The service had a quality assurance system in place to enable the monitoring of the quality of care people received. There were numerous audits and checks carried out. Information from these was analysed and records showed where any issues or concerns had been identified, action had been taken to address these and this was continuously evaluated.