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Bluebird Care Highgate & Haringey – Congratulations on an Outstanding Rating.

The next service to receive an Outstanding rating from the CQC in July is Bluebird Care.

Many congratulations on your achievement.

About the service

Bluebird Care Highgate and Haringey is a domiciliary care service providing care and support to people living in their own homes. At the time of our inspection the service was providing personal care to 16 people.

People’s experience of using this service and what we found

Bluebird Care Highgate and Haringey was an exceptionally responsive and well led service. There was value based, visible and effective leadership where the meaning of inclusion of people and staff in the development of the service was visible. The service was innovative and proactive with the goal of ensuring people were safe and well cared for.

The open and transparent culture resulted in an effectively organised, supportive and well-run service. The registered manager and two directors were clear about their expectations relating to how the service should be provided and they led by example. Care workers who supported people and the office staff team were passionate and fully committed to delivering quality person-centred support to people. This led to people achieving positive outcomes.

The service was very driven in supporting their staff and had access to resources to benefit the health and wellbeing of the people they employed. Care workers spoke very highly about working for the service. People told us their care workers were exceptionally caring and respectful. Care workers had a very good understanding of how to support people in a way that promoted their privacy, dignity and independence.

The service worked to meet people’s needs in relation to equality and diversity and people told us they had regular care workers who knew them well. People told us they were involved in making decisions about their care and that they were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible and in their best interests.

People’s care records were comprehensive, accurate and reflected the care and support provided. Care workers went above and beyond to ensure the people they looked after were safe.

The service had systems in place to protect people from abuse and people told us they felt safe. Risk assessments were in place to help minimise risks people faced. Infection control measures were in operation. There were enough care workers employed to support people and checks were carried out all staff to verify they were suitable to work in the care sector. Steps were taken to learn lessons if things went wrong. Systems were in place for monitoring and reviewing the quality of care and support provided.

Mental Capacity Act

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

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